Find answers to our most frequently asked questions below.
No, we do not provide any design or editing services. Customers must upload ready-to-print artwork that meets our specifications.
For online orders, payment must be made via online bank transfer (instant transfer). Please upload your payment receipt in the designated field before placing your order.
For cheque payments, we shall only process the order once the cheque has been cleared and the funds are successfully deposited into our bank accounts. Please ensure that all the cheque payments are cleared and deposited into our bank account before you upload the proof of payment during the checkout session to avoid any unnecessary delay.
No. All payments must be fully cleared before we proceed with your order.
Note: Some banking platforms may not accept special characters. You may replace “&” with “N”, when making the transfer.
Any overpaid amount will be credited to your S&Y Printing online account as a deposit. These funds can be used for future online orders but are non-refundable via bank transfer or cash. S&Y Printing does not process refunds once payment has been deposited.
If you wish to top up and get a lower price (Classic RM 2k, Gold RM 5k, Premium RM 10k), please transfer the payment to our bank account and then contact our accounting department via WhatsApp at 60126977720. Please make sure that the amount you top up is sufficient for your order. After topping up, you will only be able to proceed to checkout with the funded method, so if the funds are not sufficient, you will need to top up the same amount to maintain the price. You may top up any amount, such as RM 2400 for Classic or RM 7500 for Gold.
Please note that the following terms and conditions apply to the top-up and cancellation/ change policies:
The funds can be used anytime, with no time limit. However, if you wish to maintain the same price after using the funds, you will need to top up the same amount to maintain the price. If you do not wish to top up, please contact our accounting department to change it back to the normal price before placing your order.
Upon topping up or reloading credits into your account, please be informed that there will be no online transfer and/or cash and/or other form of payments to refund the credits to you. Deposits can only be used for online purchases.
Top-up funds cannot be used for special custom quote orders.
Once payment is made, cancellations, refunds, and exchanges are not allowed unless:
Cancellation may be denied or a fee may be charged under the following conditions:
If the order has entered the printing stage, cancellation is strictly not allowed. By placing an order, the customer acknowledges and agrees to the terms stated above.
All orders are considered confirmed once submitted. If a customer requests to cancel an order, we will evaluate the order status before deciding whether to accept the cancellation. If approved, an RM10 cancellation fee will be charged to cover layout, manpower, administrative, and material preparation costs.
In such cases, a credit will be issued to your online account (not bank refund).
Returns are accepted only if:
Preferred format: JPG/JPEG in actual size, CMYK color mode.
For die-cut products: Please submit .Ai CS6 file with a die-cut line layer.
For white ink products: Please submit .Ai CS6 file with a white ink layer.
For DTF products: Please submit a PNG file.
Please note that we do not accept any file formats other than the specified one. Kindly ensure that you upload the correct file format to avoid cancellations or delays in processing your order.
No. Printed output may differ from screen colours by 10%–50% due to machine settings and ICC profiles. No refunds or reprints will be provided for such colour differences. As such, kindly take note of the above.
No. We do not offer artwork colour proofing or colour guarantees.
If colour accuracy is essential and crucial, you may do the followings to ensure the outmost accuracy:-
No. We do not check files for:
As such, customers are fully responsible for artwork accuracy.
If your file does not meet our submission guidelines (e.g., incorrect format, overprint enabled, fonts not outlined, or images not embedded), we will notify you and cancel the order. The payment will be refunded in the form of online credit. You may revise your file according to the correct specifications and place a new order using the credited amount.
We aim to deliver on time, but delays may occur due to weather, production load, or order size. If your order is delayed beyond the expected timeframe, contact us via WhatsApp: +6012-697 7235.
No. Size variance of 1–2 inches per 10 feet is normal, depending on materials and finishing. For fabric prints, 2–5 inches variance may occur due to drying and heat processes.
Please prepare your artwork using inches. Our website includes a size converter for convenience.
Navigate to: Edit Account (https://syprinting.com.my/my-account/edit_account)
Update your details and make sure the postal code includes a space, then save the changes.
For large files:
You may upload your file via WeTransfer and provide the download link in the remarks column. To complete your order on our website, please upload a small dummy file and add it to the cart.
Yes. Please WhatsApp us at +6012-697 7362 before placing your order. We’ll assist with quotations or special arrangements.
No. We only accept online orders through our website.
For custom or special orders, contact us via WhatsApp: +6012-697 7362.
